FAQ

What types of products do you offer?

At Party Spark, we specialize in personalized party decorations, including face photo banners, custom stickers, cocktail picks, drink stir sticks, cupcake toppers, and signs featuring your favorite images. Our products are designed to add a unique and memorable touch to any celebration.

How long does it take for my order to be processed?

Processing time for custom items is generally about 2-3 business days, as we take the time to design and create your personalized decorations. Orders usually arrive in 7-10 days from ordering but please try to order at least 14 days before your event to ensure it arrives on time. 

What shipping options are available?

We offer shipping via USPS First Class mail or USPS Priority mail for US orders, and Canada Post for Canadian orders. You can choose your preferred shipping speed at checkout. Local pickup and delivery options are also available for customers in the Calgary area.

Can I return a custom item?

Unfortunately, custom items, including personalized decorations, cannot be returned. However, if you receive a defective or damaged item, please contact us immediately so we can resolve the issue.

What is your return policy for non-custom items?

We have a 30-day return policy for non-custom items. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return.

How can I contact you for support?

If you have any questions or need assistance, feel free to reach out to us at partyspark@outlook.com We're here to help!