All items ship in securely packaged and labeled bubble mailers or boxes from Sweet Grass, MT via USPS First Class mail or USPS Priority mail.
Custom items take approximately 3-4 business days to design and produce, this is in addition to the shipping time.
You can upload your photo directly on the product page using the provided upload box. If you encounter any issues or have questions, please feel free to contact us for assistance.
The processing time for custom items, which includes designing and making the product, is typically about 1 week. With standard shipping and processing, you can expect to receive your item approximately 2 weeks from the date of order. Please note that while processing and shipping upgrades are available, we cannot accept orders for custom items needed in less than a week due to the time required for design, production, and shipping.
All items are securely packaged and shipped from Sweet Grass, MT via USPS First Class mail or USPS Priority mail. Custom items take approximately 3-4 business days to design and produce, which is in addition to the shipping time.
We offer a 30-day return policy on non-custom items. This means you have 30 days after receiving your item to request a return. Customized items, however, cannot be returned. If there are any issues with your custom order, please contact us, and we will work with you to correct the problem.
Please inspect your order upon receiving it. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Yes, customized items, sale items, and gift cards cannot be returned. However, if there is an issue with your customized order, please reach out to us, and we'll do our best to resolve the situation.
To initiate a return, please contact us. If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
The quickest way to exchange an item is to return the original item and then make a separate purchase for the new item once the return is accepted.
Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Yes, we ship internationally. Shipping times and costs will vary depending on your location, and additional customs duties and taxes may apply.
