Refund policy

Last updated: Aug 11, 2025

We offer a 30-day return policy for non-custom items. You have 30 days after receiving your order to request a return.

Return Eligibility

• Item must be in the same condition you received it: unused, unworn, and in original packaging.

• Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

1. Email us at partyspark@outlook.com before sending anything back.

2. If your return is approved, we’ll send you a return shipping label and instructions.

Important: Returns sent back without approval will not be accepted.

Damaged or Incorrect Orders

Please check your order when it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately and we’ll fix the issue.

Non-Returnable Items

Because our products are handmade and customized, most orders are non-refundable. We cannot accept returns on:

• Custom or personalized products

• Sale items or gift cards

Refunds

• Once your return is received and inspected, we’ll notify you if a refund is approved.

• Approved refunds are issued back to your original payment method within 3–5 business days.

• Your bank or card provider may take additional time to process the refund.